Name: Service Testimonials
Service Date: 2011-03-24
Service Tech: Tony
I wanted to respond to your email and let you know I feel you have a great team! The personnel you have at the service center are extremely helpful, kind, and patient. They take the time to explain everything and I feel confident leaving my car in their hands.
I want to thank your team and commend them on always being courteous and professional!
Service with your service department has been the greatest! I was there again last week, one day my windshield wiper broke while I was driving in the snow, came straight to Toyota and my wiper was replaced instantly. Two days later got a flat tire on 95 and after getting my tire changed came to Toyota again and the tire got fixed immediately......this is what I call "great service."
Thanks to everyone that helped me.
Have a great Icy Day!
Thank you for the follow up. The service experience was great, as always. Brian helped me this time. He was friendly, informative and the service was completed in the time estimated. I just recently recommended Stamford Toyota to a friend who is thinking about a new car. I love my Highlander, but to me, the service department is equally important.
I just wanted to write a quick note of thanks. I recently had my Toyota Sienna in for its 5,000 mile service and the entire experience couldn't have been better! This is my first Toyota, and my first experience with the service center at Stamford Toyota. Everyone was so pleasant, and there was no wait for a shuttle for drop off or pick up. Thanks to everyone in the service department for their quick and professional work.
We are happy to report that during the recent 10,000 mile service on our Prius we received excellent service: from check-in through our service wait in your comfortable lounge and through payment and check-out. We shall return!
Jim and Clare Duffy
Thank you to your whole department.
This was my first time going to Toyota of Stamford, and it was a pleasure! I have never even owned a Toyota before - and bought a used Prius last April. I appreciate the loaner for the day, and the ease of getting my car in you, and back again!
I got an oil change last week and my tires aligned as well. Corey did a great job of keeping to the time that he promised and for keeping me abreast of needs for my car. He was efficient and professional. Andrew has always supplied parts I've needed whether it was on a walk-in basis or by special order. He always does a thorough job and is professional and courteous. I'm always telling people to go to Toyota to get a used or new one, in part, because of the great service your team provides.
My experience yesterday was wonderful, from Arturo driving me to work and picking me up to return to Toyota . . . such a delightful man!
When picking up the car, I mentioned a couple of stubborn spots on the car and was immediately introduced to Scratch Out by one of your great mechanics who showed me how it worked. Spots gone! I, of course, bought a bottle for future use.
Your crew is the BEST! I knew there was a reason why I bought a Prius last year.
In appreciation -
Tony - Thank you - your service department is the best! I tell everyone that!
Thank you Tony,
I am very satisfied with the work on my RAV 4 and the help you gave me in the price for parts and labor. It is much appreciated to be treated like a valued customers and it is becoming rare those days!
See you for the next maintenance service.
Thank you for the courtesies extended to me when I came in for service on Tuesday, May 11, 2010. The scheduled service was the 30,000 mile mark. I expressed to you if we could keep the cost down in a telephone call last week (you very graciously had returned my call), and you accomodated me by doing what was to be done and keeping the cost down.
The experience of my wife and myself with Toyota of Stamford has always been pleasant and the personnel have taken the time to explain things to us, a good education.
From my last visit:
1. You were responsive in returning my call.
2. You heard me out and said we are going to keep your cost down but we will make sure that your car gets the service that is needed.
3. You also made arrangements to get the "recall" items done and booked a loaner car for me. I did not take the loaner car and waited for the service to be over. This was done very quickly and efficiently.
4. While waiting for the service to be completed, I was able to talk to other customers who had come for service - from Rye Brook, Darien, Westport and I was from Norwalk. Without fail everyone appeared quite satisfied and the gentleman from Rye Brook said that he passes two (2) other Toyota dealerships - in Rye Brook and Greenwich - as Toyota of Stamford has the best service team. I concur.
Thank you for the excellent service you provided. It speaks very highly of Toyota of Stamford when their people are responsive, courteous and take the time to explain what is happening. While in the waiting room, one of the service people came and explained to the lady from Darien as to what had to be done on her pedal - she had a Highlander. As he was leaving, I asked a question and he also explained it to me.
My sincere thanks to you and Brian. Also, when I called two(2) days later to see if we were eligible for the discount sent by mail, you did not hesitate to give the discount of $15 to us. Very many thanks and rest assured that our Toyota will be serviced at Toyota of Stamford. Hopefully, Toyota will get its recent woes behind it.
Have a good weekend.
Prakash M. Gopaldas
Cheers to the guys for the great job they did for me on my wife's Land Cruiser Corey and Pat were very responsive and handled things perfectly.
Keep up the good work.
I got appointment yesterday, brought car, all fixed, picked up this > morning: Thank you! Your place service is excellent: From you, Brian on Service > desk, Andrew on spare parts, Arturo - Shuttle Guy (Older Gentleman from Guatemala) - all Great Pros! Keep up good work!
Thanks for the excellent service yesterday. I also really appreciated the rides back and forth AND the car wash - wow!
I hope that Toyota will survive this firestorm and come out even stronger.
Good Morning Tony!
Thank you for your time on Tuesday in answering my questions. I feel complelled to compliment you and your technical staff for their friendly service. Actually I felt safe in my Toyota before the shim was installed on 2/16 and now I feel very safe and very secure. I hope that Toyota is treated impartially during the upcoming congressional hearings, now that the U.S. government is an owner of General Motors. I hope they realize the same model cars made in Japan are not part of the recall, and the recall is the result of our domestic manufacturing. I feel Toyota is doing everything that can be done to fix any problems that "may" have been the fault of defective parts/design. When and if I need another car, I will be a loyal Toyota customer, and will not hesitate to make my recommendation to others.
My experience was excellent, and my Corolla received the attention I expected.
This is just to reassure you that my experience with the car service was excellent. Pat was courteous, attentive and very professional. I would highly recommend your car service to all of my friends!/p>
I was very happy with my visit at Toyota. When I came there I was very stressed about the bad day I was experiencing, and everyone there could not have been nicer to me. My Toyota was handled quickly and very satisfactorily-- all on a Friday afternoon just before Memorial Day weekend.
I don't remember the name of the gentleman at the front desk, but he was very nice and handled my situation with my car as fast as possible. I would highly recommend Stamford Toyota to all my friends and family.
I am so happy to have found your dealership for service. The people in the service area are funny, smart and really on the ball. It's a pleasure to go in and get my car serviced for the price quoted without any add-ons. I usually make an advance appointment but last week brought the car in unannounced and your guys were terrific. It is a pleasure to work with you and as I had an awful buying experience with the Prius at another dealer I had decided not to buy another Toyota when I needed one, now I will probably buy another Toyota from you when the time comes.
Keep up the great work and thanks.
I do have one suggestion: Don't change a thing.
Everyone is professional; but relaxed, and courteous; yet personable.
The best Toyota dealership I have ever had any dealings with. If I buy another Toyota it will definitely be at Toyota of Stamford.
I would recommend highly... You have a customer for life!
I love that time slot. You guys are the best.
The service on my 2007 Camry Hybrid was excellent, as always. The courtesy of all the staff from the checker outside to Cory, to Bill, to Andrew, to the courtesy drivers was up to the usual high standard.
Just a short note to thank you for all your help in getting the wiring harness completed on my RAV4. As it turns out, I used my trailer over the weekend to deliver my lawn mower for service and the hitch receiver and harness worked perfectly.
Don E Hibbard